TOTP TOKEN guarantees that only you can access your documents.
In case of ordering our professional package, we deliver security HW tokens together with all our services. These security tokens are usually the size of a key holder and they generate unique login codes for you in every 30 seconds.
Once you activate the security tokens delivered to you after placing your order, you can be assured that nobody else will have access to your documents, except for those persons to whom you provided access and a security token. In case of the token being lost or broken, we provide new HW tokens for a delivery fee.
Nobody can track the documents you upload or download
All DocuBank services can be restrictedly accessed through HTTPS protocols. This means that a Transport Layer Security (TLS) protocol based secured data channel is established between DocuBank server and your computer after successful authentication.
All document uploads and downloads happen through this encrypted channel. Even when unauthorized persons monitor your internet traffic, they will not get access to the sent data or documents.
IN CASE OF PASSWORD IS FORGOTTEN
Loosing the HW token
Should you forget your password, we are able to restore an earlier version of the entire database as per your request, but since we have no access to your documents, we are not able to do more. In case of HW token is lost, we block the lost device and send you a new one if requested. You can enable the mobile authentication until you receive the new token.