Privacy Policy

Privacy Policy

This Privacy Policy applies to and owned and operated by Trilobita Informatikai Zrt. This Policy provides our policies and procedures for collecting, storing, using, processing and disclosing your personal information and also forms an integral part of the Terms of Use. It is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our websites or software, therefore please read this document carefully.

This Privacy Policy contains important information that you should know before continuing to use our website or services. By continuing to use website and DocuBank document cloud services you will be deemed to have accepted this Privacy Policy.

Trilobita Informatikai Zrt., a company organized under the laws of Hungary, has created this Privacy Policy in order to disclose its information gathering and dissemination practices for DocuBank websites, software and services. Although the DocuBank websites and services available or enabled via the websites and software URL are located primarily in EU, some of its services, data centers, service providers and servers may be located in other locations.

Your use of the DocuBank websites, software and services provided herein, including any dispute concerning privacy, is subject to this privacy statement ("Privacy Policy") and the Terms of User. By using the DocuBank websites and services, you are accepting the practices set out in this Privacy Policy and in the Terms of Use.

What (personal) information do we collect from the people that visit our website, services or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone and fax number, company name, company ID and tax number, company mailing address or other details to help you with your experience.

We gather also Non-personally Identifiable Information about you based upon the pages that you access in our websites using various tracking technologies. This information is compiled and analyzed on both a personal and an aggregated basis. We utilize this data to improve our site and personalize your experience while on our site.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form, use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, respond to a marketing communication, surf the website, or use certain other site features in the following ways:

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We never ask for credit card information.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

DocuBank never engages in bulk mailing on behalf of any third party and never instructs any third party to carry out bulk mailing on its behalf.

DocuBank reserves the right to use the contents of its databases for its own internal communications (technical incidents, new services, etc.) to its Customers.

DocuBank will never ask the Customer for their password via a telephone call or unsolicited e-mail.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.

Some of the third party web-monitoring providers use cookies on our websites. We have no access to or control over these tracking technologies. In addition, the service providers we use to serve and host our advertisements, to track the number of times the websites are accessed and whether the sites were accessed from an advertisement. There are no cookies in the advertisements. A cookie is placed on your computer only if and when you click on an advertisement. The cookie generated from the advertisement does not contain any personally identifiable information and will remain on your hard drive until you delete it.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Please be aware that our websites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our websites are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. We cannot control this collection of information. You should carefully review privacy policies of any third party sites accessible from our Websites


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

You will be notified of any Privacy Policy changes

We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Your continued use of any portion of the DocuBank websites subsequent to the posting of the updated Privacy Policy will constitute your acceptance of all such changes

Can change your personal information

You may access, correct or delete Customer Data by logging in to your DocuBank web shop account.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Contacting Us

DocuBank is dedicated to continuous improvement of all parts of the Service, so if you have any question or feedback on this Policy, please let us know. - Trilobita Informatikai Zr.t
Nagy Lajos király útja 117
Budapest, 1149
+36 1 220 6458

Last Edited on 2017-03-07

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